Support

How can we help you?

Find answers, get support, and learn how to make the most of Hyper Automate AI.

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Live Chat

Chat with our support team in real-time during business hours.

Mon-Fri, 9am-6pm EST
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Email Support

Send us a detailed message and we'll respond within 24 hours.

24/7 monitoring
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Phone Support

Speak directly with our support team for urgent issues.

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Frequently Asked Questions

Getting Started

How do I create my first automation workflow?

Start by logging into your dashboard, click 'New Workflow', select a trigger, add actions, and deploy.

What integrations are available?

We offer 1000+ pre-built integrations including Salesforce, Slack, Google Workspace, Microsoft 365, and more.

Is there a free trial?

Yes! All new accounts get a 14-day free trial with access to core features. No credit card required.

Billing & Plans

Can I change my plan at any time?

Yes, you can upgrade or downgrade your plan at any time. Changes take effect at the start of your next billing cycle.

What payment methods do you accept?

We accept all major credit cards, ACH transfers, and wire transfers for enterprise customers.

Do you offer volume discounts?

Yes, enterprise plans include volume-based pricing. Contact sales for a custom quote.

Security & Compliance

Is my data secure?

Yes. We use end-to-end encryption, SOC 2 Type II compliance, and role-based access controls to protect your data.

Are you GDPR and HIPAA compliant?

Yes. We are fully GDPR compliant and offer HIPAA-ready infrastructure for healthcare customers.

Can I control who has access to workflows?

Absolutely. Our role-based access control (RBAC) system allows granular permissions at the user, team, and workflow level.

Technical Support

What should I do if my workflow fails?

Check the error logs in your dashboard, review the documentation, or contact support for assistance.

How do I troubleshoot API connection issues?

Verify your API credentials, check firewall settings, and ensure the target service is online. Our docs have a troubleshooting guide.

Can I schedule workflows to run at specific times?

Yes. Use the scheduler trigger to run workflows at specific times, intervals, or on custom cron expressions.

Still need help?

Our support team is ready to assist you with any questions or issues.