Resources

Insights from the automation floor

Playbooks, checklists, and lessons learned while shipping automation with AI agents, orchestration, and strong governance.

Playbook6 min read

Automation pilot checklist

How to de-risk pilots with observability, guardrails, and stakeholder alignment.

AI Agents8 min read

Designing guardrails for AI agents

Patterns to keep AI agents reliable: grounding, feedback, and review flows.

Modernizing brittle RPA

When to refactor, replatform, or wrap existing bots with better observability.

Support9 min read

Automating customer support without losing trust

How to blend AI triage, human review, and workflow automation for support teams.

Operations7 min read

Procurement automation patterns

Tactics to streamline intake, approvals, and vendor onboarding with guardrails.